The brand of a particular hotel largely depends on how their customer is recommending it to others. The entire brand exercise depends on how the staff is being trained and how the training makes some significant change in their performance in terms of knowledge and ideas. This much-needed information helps employees to motivate and inspire to understand the importance of their job.
Staff in-house training in the hotel industry is considered to be an important part of the Human resource management after observing its unimaginable benefit in the terms of customer loyalty and satisfaction.
The changing and complex environment of the business in the hospitality industry invokes the need of training to meet the customer demand and satisfaction
Gazelle consult specializes in training of hospitality staff and management in international standards, skills, product knowledge, customer care, guest retention, service quality among others.
Gazelle Consult offers 5 Star onsite training to any 3 – 5 star hotel, resort, lodge, boutique hotel, game lodge, conference venue, wedding venue, apartments, guesthouse and restaurants.
We run onsite short training programs which enable hospitality establishments and employees to build a strong foundation in the hospitality sector, updating their skills with modern day technology, terminology and increasing their expertise within the hospitality world.
We train waitrons, front office receptionists, reservations, housekeepers, room attendants, porters, concierge, laundry assistants, bartenders, bar assistants, public area cleaners, kitchen cleaners, food and beverage supervisors, front office supervisors, beverage stock controllers, receiving clerks, banqueting staff, ward hostesses and many other staff members for any hospitality establishment. Be it a 3 or 5 Star Hotel, Resort, Lodge, Conference Venue, Boutique Hotel, Guesthouse or Restaurant, we promise to deliver the best training to your staff.
Summary of trainings provided:
- Food and Beverage management operations
- Front desk operations and front office staff
- House Keeping & Rooms Division
- Generation and training on Standard Operating Procedures (S.O.Ps) for different departments
- Communication skills.
- Managing Customer care
- Customer Relationship Management
- Etiquette of true hoteliers.
- Telephone etiquette/ techniques.
- Sales and marketing of the hospitality products and experience.
- Event planning and banqueting basics
- New challenges in the hospitality industry and how to overcome them.
Our international standards training courses focus on capturing international regulations and developing a healthy respect and appreciation of the hospitality industry norms. On the other hand professional skills courses/ trainings focus on skills required to complete daily duties within a specific departments.